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Is it possible that Panjab University sent the transcripts and didn't?

I applied for transcripts on Panjab university online portal on 11th June 2021. The status changed to in process on 21 June. Since then there has not been any update. While some who applied on 1st July received the message of transcripts being dispatched on 19th July. It has become impossible to contact them. Is it possible that I made a mistake while filling the form? or Did they send the transcripts and did not update the status? Please suggest something about what could be done. Should I apply for transcripts again?

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